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The Auto Attendant System
The Auto Attendant politely answers incoming calls, guides callers to dial extensions and even prompts to leave messages. It also offers the caller the alternative of being connected to an operator. This means that all incoming calls are answered and transferred to the required extension during peak telephoning times or during pre-defined periods such as after hours.
The After Hours Answering Unit (AHU)
The after hours unit is an external digital unit that attaches to your PBX. This unit is able to give information to a customer that phones your company while you are closed. The AHU does not take messages, it will give only the information your customer needs to know.